Chapman & Carter's Commitment to Client Satisfaction and Safety
Background
Charlotte Tilbury, a renowned beauty brand, planned an ambitious tour across Europe involving multiple flights and significant events for their staff and influencers. Among the travellers was a well-known VIP whose itinerary included Melbourne, Barcelona, Paris, and London. This trip needed Chapman & Carter's expertise and flawless execution to ensure seamless experiences at each destination. Chapman & Carter were entrusted with this responsibility, tasked with organising flights, accommodations, and event venues, and ensuring the safety and comfort of the travellers.
Itinerary Overview
Melbourne to Barcelona: Attend the Formula 1 Race Weekend.
Barcelona to Paris: Participate in Paris Fashion Week.
Paris to London: Host a tea party for Instagram followers with the Charlotte Tilbury brand.
Planning and Execution
Chapman & Carter booked multiple flights for the Charlotte Tilbury staff and influencers, coordinating with airlines to ensure timely connections and comfortable travel experiences. The VIP's flights were prioritised to align with her tight schedule, guaranteeing punctual arrivals and departures.
Discreet and secure hotels were selected in each city, ensuring the VIP's privacy and safety. Chapman & Carter's team’s experience within the sector ensured that the best and safest hotel could be secured for the travellers. Special attention was given to:
Barcelona: A hotel near the F1 event venue was chosen, offering easy access and private entrances to avoid public exposure.
Paris: Accommodations close to Fashion Week venues were selected, with additional security measures at the hotel to handle the high-profile presence.
London: A boutique hotel was booked, providing a blend of exclusivity and charm, suitable for the intimate PR tea party.
Chapman & Carter also managed venue and restaurant selection throughout the trip. In particular the venue for the London Tea Party. Ensuring the location was suitable for high-profile gatherings, offering both luxury and privacy working with the planning team and the venue to ensure bespoke decorations and products to align with the Charlotte Tilbury Brand, as well as specific tables secured to not only facilitate intimate interactions between influencers and their followers but to ensure the best photographs of the event for their socials.
At Chapman & Carter safety of our travellers is paramount which was further demonstrated through various measures:
Discreet Transfers: Private and discreet transportation was arranged for all transfers between airports, hotels, and event venues. This minimised public exposure and ensured secure travel.
24/7 Support: A dedicated support team was available around the clock to address any concerns or emergencies. They monitored the travel itinerary closely, ready to make adjustments if needed.
Charlotte Tilbury’s team expressed immense satisfaction with Chapman & Carter’s services. The flawless coordination, attention to detail, and commitment to safety ensured that the VIP and everyone who attended the event had a seamless and enjoyable experience. Highlights of their feedback included:
Seamless Transitions: The transitions between flights, hotels, and events were smooth, with no disruptions or delays.
Privacy and Comfort: The quality of accommodations and venues exceeded expectations, offering both luxury and the necessary privacy.
Personalized Service: Chapman & Carter’s ability to tailor their services to the specific needs of the VIP traveller was highly appreciated, from arranging specific tables at events to ensuring discreet hotel check-ins.
Chapman & Carter’s dedication to their clients and travellers’ safety was exemplified through their meticulous planning and execution of the itinerary. By prioritising privacy, security, and comfort, they delivered an exceptional experience that highlighted their commitment to excellence in travel management.
