Customer Commitment

Why Choose Chapman & Carter?
We’re all about making travel personal. Our commitment to tailored service and attention to detail sets us apart from the big, inflexible agencies. Every client is unique, and we design solutions that fit your needs perfectly. Our team of travel experts has worked with some of the world’s biggest companies, but now we’re focused on delivering that expertise in a way that’s responsive, personal, and built around you.
From finding savings on bookings to ensuring every tiny detail is handled, we’re your go-to partners for stress-free travel. Whether it’s a quick business trip or a multi-city executive tour, we’ve got you covered. And the best part? We’re always here for you - day or night, weekday or weekend.

What Makes Us Different?
We go beyond traditional corporate and executive travel management. We offer a personalised service that sets us apart from the competition, creating tailored solutions for each client. Whether it’s a last-minute business trip or a complicated travel itinerary, our dedicated team is always here for you - day or night - to make sure everything runs smoothly. With unmatched attention to detail and fast response times that lead the industry, we ensure your travel experience is not just hassle-free, but truly exceptional.
So, what makes us different? We’re not just here to book your travel - we’re your travel partners. Every client gets a bespoke approach, and our team is fully invested in your success. We take pride in offering that personal touch you won’t find in larger agencies. Our team of experts uses their vast knowledge to save you time and money while providing top-tier service. If you need us over the weekend? No problem! You can reach us easily through WhatsApp or a quick call - we’re here to make your travel stress-free so you can focus on what matters most.
Our Customer Commitment
Inspired Customer Service
Building a travel management program around the exact needs of your individual business
Minimum Fare Options
Minimum of 3 fare options returned within 2 hours
Passport & Visa Support
Full support with passport and visa information
Preferred Seating
Preferred seating and airline membership alignment
Ticketing Deadlines
Full transparency on ticketing deadlines
Travel Itineraries
Pro-active approach to presenting travel itineraries
Traveller Profiles
Accurate management of traveller profiles
Trip Management
End-to-end personalised trip management
Experienced Account Management
Dedicated team personalised to your corporate account